Regulatory Information

Keeping You Informed – Important Information for Clients

(In accordance with Section 45 of the Tax Agent Services Determination 2024, effective 1 July 2025)

As a registered tax practitioner, I am legally required to provide clients with specific information about my registration, responsibilities, and obligations under the Tax Agent Services Act 2009 and related regulations. This page contains all required disclosures to help you make informed decisions when engaging or continuing to engage my services.

1. TPB Public Register – How to Verify My Registration

The Tax Practitioners Board (TPB) maintains a public register of all registered tax agents and BAS agents in Australia.

You can view my registration details on the TPB Public Register at any time.
TPB Public Register: https://www.tpb.gov.au/tax-practitioners-register

This register shows:

My current registration status
Registration number
Registration expiry date
Any conditions placed on my registration

This ensures full transparency about my authority to provide BAS services and other tax agent services.

2. How to Make a Complaint – TPB Complaint Process

If you have concerns about a tax agent service (including a BAS service) you have received, you may lodge a complaint directly with the TPB.

TPB Complaint Form (online submission):

https://www.tpb.gov.au/complaints

You can submit a complaint in writing via the online form.
The TPB website also explains how complaints are assessed and managed:

TPB Complaints Process Information:

https://www.tpb.gov.au/complaints-about-tax-practitioners

I always encourage clients to contact me first to resolve any issues promptly and professionally. However, you always have the right to escalate matters to the TPB.

3. Your Rights, Responsibilities & Obligations

As a registered tax practitioner, I must:

Act lawfully, ethically, and in accordance with the Tax Agent Services Act 2009
Take reasonable care to ensure correct and compliant tax/BAS services
Protect your confidentiality and personal information
Maintain appropriate professional indemnity insurance
Provide services competently and in a timely manner
Keep you informed about matters relevant to your BAS and taxation obligations
Advise you of any prescribed events or conditions affecting my registration

As a client, you have the following responsibilities:

Provide complete, accurate, and timely information
Ensure your records are kept as required by taxation laws
Review documents and lodgements prepared on your behalf
Notify me if you identify any errors or changes in circumstances
Respond promptly to requests for information
Act lawfully and honestly in relation to tax matters

These shared obligations help ensure accurate, compliant, and efficient tax and BAS outcomes.

4. Prescribed Events (Past 5 Years)

Under the TPB’s requirements, I must disclose certain prescribed events that may impact my fitness and propriety to provide tax agent or BAS services. These events include (but are not limited to):

Suspension or termination of TPB registration
Bankruptcy or external administration
Conviction for a serious taxation offence
Conviction for an offence involving fraud or dishonesty
Imprisonment for six months or more
Penalties or injunctions for promoting or implementing tax exploitation schemes
Pecuniary penalties under civil penalty provisions of the Tax Agent Services Act

Disclosure:

I confirm that none of the prescribed events listed above have occurred in the past 5 years.

This statement is calculated from the date I receive any inquiry to engage or re-engage my services and does not include events prior to 1 July 2022 (not required under TPB rules).

5. Prescribed Matters – Conditions on Registration

If the TPB places conditions on a tax practitioner’s registration, those conditions must be communicated to clients.

Disclosure:

My registration is not subject to any conditions that limit the scope of tax agent or BAS services I am authorised to provide.

6. Why This Information Matters

These disclosures are required by the TPB to:

Maintain public trust in the tax and BAS services profession
Ensure transparency and accountability
Help you make informed decisions about engaging a tax practitioner
Support the integrity of the Australian taxation system

I am committed to full compliance and to delivering transparent, ethical, and reliable services for all clients.

7. Further Information

For full details about the TPB’s requirements, refer to:
TPB(I) 49/2024 – Keeping your clients informed
https://www.tpb.gov.au/kc/TPBI-49-2024